Visa cancellation get rejected on the system

I'm transferring my visa 18 Mubarak-Al-Kabeer to visa 17.several time my previous company applied on the system to cancel my visa.but it got rejected saying that paper is invalid.

so we make new paper set without errors and applied on the system again.its been a week no response.i went to the manpower as well.they said its on the system and they they cannot find it will be rejected or accepted. I'm really lost because manpower also don't know what's wrong and my previous company doesn't know what wrong, my new company also doesn't know.

Please anyone can give me guidance much appreciated.


as my civil id belongs to I went to reggae manpower. Please inform me is there any main manpower office so I can go there.


thank you

the main one would be in Dajeej, near the airport