Are you fed up trying to get SEF on the phone? We just discovered, thanks to our fiscal agent, that SEF has opened a cubicle at the Loja do Cidadao ( Ave Arriaga) in Funchal that is solely for the purpose of making appointments. It's in "bay" 3. We went today and there was no-one in line! The nice lady spoke English and we filled in a form and she said they would take 2- 3 weeks to email us an appointment. We just need to change our address but I'm sure people have other SEF needs. This was a wondeful piece of information! Hope it helps others.