Tom, the visa agent/attorney I am referring to is PT Bali Ide. While they don't have an office in Jakarta they do have agents located there (as well as in Singapore) that they use, and they've been at this game for over twenty years.
The company is owned and headed up by a very well known woman, who is also an attorney, and she is at wits end with what is going on.
A further complication is that the staff at both immigration and manpower has changed so radically that old time and reliable contacts in those offices no longer exist.
It's a real mess Tom, the likes of which nobody who has been around for a long time can recall ever experiencing before.