Returns policy

Loppydog welcome to the forum.

Have you spoken to upper management at National?  I have found them in the past very easy to work with. I actually a few years ago purchased a large amount dog food from them (about $75 US worth).  When I got home all three bags were infested.  I threw them out and a day or so later called the store (National in Santiago) I explained that I had the receipt but not the food anymore as I did not want it around the house.

They told be to stop in the next time in Santiago ( I had told them I only got to Santiago every couple of months or so) and to see the manager.   I did so about 8 weeks later and they gave me  a full refund.  They actually offered me store credit or a refund.   I took the refund.

But Planner is right customer service in the country is basically non existent.

Bob K