Customer care in Sweden

I have to agree with the others, sadly lacking. If you haven't figured out where the que slips are no Swede is going to tell you where to find them. Never go to the pharmacy without an exact list of what you need refills on because even though they have the list with your personal number they won't offer up the assistance. I have found that if I attempt the conversation in Swedish they are more willing to assist. We have encountered nearly every social service since arriving as we have two special needs children. It is like pulling teeth to get assistance. Mind you that the children are Swedish by birth, so the migration status is not always the issue. There are tons of jobs in cs but they won't hire you if you are not fluent. So much for being a positive example! People either really love their jobs in cs and excel at it or hate it and do the absolute least because it is next to impossible to fire someone for doing a bad job. There is no in between. Most problems come from miscommunication. They are just as afraid to speak English as we are Swedish. Good luck!