We are thinking of ordering two sofas for delivery from our nearest (70km) IKEA in Sevilla, but after reading general reviews on Trustpilot and elsewhere on the internet, we are somewhat wary. We like the sofas, and particularly the ability to buy additional cover sets, so that spilt milk and dust from the winter log burner can be easily cleaned……
The flat-pack sofas are even singly far too large for our Sportage and we are not inclined to hire a self-drive van, but that could be an option. Having downloaded the instructions, we have decided that we can assemble the sofas ourselves, so that is not an issue; and it seems that we can pay a few euros extra, so that the delivery people can take away the large old sofas…… And we are inclined to pay using a UK credit card to give us Section 75 protection
So, to the point - does anyone on here have any shareable experience of the delivery process from IKEA, and particularly from the Sevilla store please? The young man in the ‘sofa department' was very reassuring that all would be well, that we could arrange and that he could guarantee a specific delivery date, that the delivery would be by IKEA staff and not by a third-party company, that it did not matter that our house was in the campo (we could meet their van at a local venta car park), that none of the reviews related to the Sevilla store (true), and that all would be well……. And his colleague on the main Customer Service desk equally convincingly said the same. But we still feel uneasy…..
Any thoughts welcomed
Thank you in advance
Vincent