Looking for Norwegian and Swedisch people, Philippines

Looking for a job in Manila, Philippines?

Role: Service Desk Analyst

Project: Support clients in the retail and energy solutions industry

Responsibilities:

•Receive and respond to user inquiries and requests via telephone, email and case tracking system
•Work with local management, colleagues and clients to ensure requests are resolved to the satisfaction of customers
•Ensure fast and accurate turnaround of work while maintaining quality standards
•Remain updated on products, policy, procedure and other important operational issues
•Submit necessary service delivery reports
Requirements:

•Proficient in written and verbal communication in Swedish and/or Norwegian language
•Graduate or undergraduate of bachelor's degree or vocational/short course certificate in any field
•Previous back-end process administration experience
•Flexible with the ability to think conceptually
•Willing to work in shifts

Please send your resume to: [email protected]