PosDaftar problems and experience

Hi,

Do you guys have any experience with PosDaftar? I sent the following two items from JB to Bolivia and Guatemala respectively, which seemed to have been disappeared/lost/stolen or whatever....

RR152921965MY
12 Dec 2014, 11:23:19AM     Item sent to HONG KONG AIR MAIL CENTRE     MPC PMIH (KLIA)
12 Dec 2014, 10:29:34AM     Item arrived MPC PMIH (KLIA)     MPC PMIH (KLIA)
10 Dec 2014, 21:24:20PM     Item sent to MPC PMIH (KLIA)     MPC JOHOR
10 Dec 2014, 20:28:37PM     Dispatched To MPC PMIH (KLIA)     MPC JOHOR
10 Dec 2014, 17:00:33PM     Item arrived     MPC JOHOR
10 Dec 2014, 15:36:32PM     Item sent to MPC JOHOR     GPO JOHOR BAHRU
10 Dec 2014, 15:27:21PM     Item posted over the counter     GPO JOHOR BAHRU

RR152921943MY
16 Jan 2015, 11:58:00AM     Item sent to Guatemala     Italy
19 Dec 2014, 07:32:00AM     Item arrived Italy     Italy
12 Dec 2014, 20:05:31PM     Item sent to Guatemala     MPC PMIH (KLIA)
12 Dec 2014, 20:04:23PM     Item arrived MPC PMIH (KLIA)     MPC PMIH (KLIA)
10 Dec 2014, 21:24:20PM     Item sent to MPC PMIH (KLIA)     MPC JOHOR
10 Dec 2014, 20:28:37PM     Dispatched To MPC PMIH (KLIA)     MPC JOHOR
10 Dec 2014, 17:00:33PM     Item arrived     MPC JOHOR
10 Dec 2014, 15:36:32PM     Item sent to MPC JOHOR     GPO JOHOR BAHRU
10 Dec 2014, 15:27:21PM     Item posted over the counter     GPO JOHOR BAHRU

I already submitted the inquiry form to Pos Malaysia almost 3 months ago. When I ask for the status, they claim still to be searching for the items.

Do you guys have any past experience on the duration of such searches, or the success rate? Any advice how to deal with Pos Daftar to get them to investigate properly?

Thanks!
Jan