KITAS APPLICATION PROBLEM?

Why is it that Immigration and agents have a problem in fixing our KITAS application?

Far more details are required if you want any useful answers.
Your avatar suggests you're a married couple - if that's so, and the non Indonesian half has no wish to work, it should be simple enough.

Perhaps something wrong with your KITAS application.

As mas fred pointed out, if no more info about the problem is explained from your side you can not expect useful advise here.