Call Center of CSR/ TM/Marketing /PR

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I would prefer to do secretary or Admin. assistance in Italy.
I can speak both Chinese and English. Basic Italian and a little bit of Japanese

Professional profile
Salary range	500-1000euro
Skills	PERSONAL INFORMATION Name Ms Cecilia Wu (吳淑君)Shu-Chun,Wu Date of Birth: November 20, 1973 Gender: Female Marital S:tatus: Married EDUCATION & QUALIFICATION 1983 ~ 1988 National Taipei College of Business, Taipei Major: Commercial Secretary Science PORFESSIONA EXPERIENCE Jan. 2005 ~ Present ProKing Management Consulting Senior Consultant of Consumer Banking Analyse and update salary structures of mid-high level positions in consumer banking industry in Taiwan Analyse and report the reasons why mid-high level candidates are not interested in the job openings and why these jobs cannot attract good candidates In charge of searching and referring potential candidates in consumer bank field including Taiwan and great China area. Also analyse strengths and weaknesses of potential candidates Daily searching quality candidates for executive level position Approach talented candidates and convince them to apply for better Recruit mid-high level candidates for consumer bank Daily arrange interview with candidate To review and modify CV for candidates To hunting and selling talented candidates May 1998 ~ Dec 2004 Citibank Consumer Bank /Credit Operation Feb. 2002 ~ Feb. 2002 ~ Dec. 2004 Cards collection of Senior Collector/work-out team collector To handle M2 & M3 & M4 high risk customers (30-120 delinquency) Selected as a work-out collector due to top performance in the front-end bucket Manage M2-M6 credit card delinquent customers and convert them into re-write personal loan Follow up customers and prepare all documents for underwriting Successfully convert 60 cases,12mm per month to re-write loan Rank No.2 in work-out team Legal action Training new hire staffs Oct.2001 ~ Jan. 2002 Front end/hard approach collector at credit card collection shop Manage M1-M3 high risk customers with own-cycle method Responsible for roll rate and delinquency of cycles owned Consistently deliver outstanding performance. Selected as a work-out collector because of that. Training new hire staffs side by side coaching May 1999 ~ Sep. 2001 Installment loan operations computer,scooter,furniture,and others..)of supervisor To handle all consumer products such computer/motorbike/beauty salon/children books.. First experience with collection work In charge of 60 delinquent accounts In charge of charge-off accounts and responsible for recovery Performing field tracing and legal action activities Led 18 of members May 1998 ~ Apr.1999 Installment loan operations (computer,furniture,scooter,) Credit investigations, to verify customer credit details such personal loan / mortgage loan / cheque intercourse all credit status Loan approval Collecting payments from customers Jun. 1996 ~ Apr. 1998 Singapore HTL &Tour PTE Marketing Manager Design Singapore's travel tours and create new attraction sites Joint promotion with Airlines, hotels, wholesalers and travel agencies and look for new FIT or corporate companies to encourage people visit Singapore. Help joint promotion companies and goverment units to design and advertise travelling information. Set up Singapore night of party / seminar / set up media conference Set up SP planning / events activity Lead 10 members May 1994 ~ Apr. 1996 Singapore Tourism Board Information Officer Maintain and update separate mailing lists for the travel agents/media representatives and commercial organisations. To assist in STB promotions, main STB information counters or booths during promotional campaigns or during exhibitons, and conduct product update presentation to the travel trade and or consumer promotions. To assist marketing & sales calls and to take follow-up actions. To back up PR & Marketing activities, set up press conference for media /Airlines/travel service company To set up “Yearly Lantern Festival”campaign design and meeting with local official tourism board Sep. 1991 ~ Apr. 1993 Utell Int’l Taipei Office (U.K company) Reservation Supervisor Sales calls:(travel agent/Airlines/AMEX/general company)Negotiation & communication with customers promoting company service / marketing report Hotel information providing Monthly paycom cheque, checking account Office of the year award To prepare monthly report to regional office(Singapore) May 1990 ~ Jun. 1991 EAC Graphics (Demark company) Sales Administrator Customer service Opening invoice(internal fee) To order printing machinery of parts for sales and engineer TRAINING Hard approach collection skills at Citibank’s credit card collection shop Negotiation skills at Citibank’s credit card collection shop including credit card, mortgage, and personal loan
Diplomas	1983 ~ 1988 National Taipei College of Business, Taipei Major: Commercial Secretary Science
Language(s) spoken	Mandarin - Mother tongue Italian - Fair Japanese - Fair English - Fluent
Experience	Senior
Contract types	Fixed-term contract Permanent contract
Working time	Full time Part time
Available from	June 18th, 2012

Contact details
Please contact	Cecilia Wu
Phone number	0142 590062 / 3926647738


Posted by	Cecilia Wu
Online since	May 2nd, 2012 Report this offer
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