IT Representatives
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Job description:
To lead the technical support team in order to maximize client satisfaction
To motivate and coach agents in order to meet and exceed the client
KPIs and SLAs.
To develop goals and monitor the agents' performance
To build and develop a support team delivering customer services to
ensure resolution of enquires, complains and request for services at
the earliest posible opportunities.
To ensure all agents provide a high level of customer service to
clients at all times.
To promote team work, and guide agents to work effectively as part of
a team, developing supportive relationships with colleagues.
To lead the technical support team in order to maximize client satisfaction
To motivate and coach agents in order to meet and exceed the client
KPIs and SLAs.
To develop goals and monitor the agents' performance
To build and develop a support team delivering customer services to
ensure resolution of enquires, complains and request for services at
the earliest posible opportunities.
To ensure all agents provide a high level of customer service to
clients at all times.
To promote team work, and guide agents to work effectively as part of
a team, developing supportive relationships with colleagues.
| Job details | |
| Salary range | 900 Euro/Month |
| Skills | Native or near to native level in Italian or Spanish or French or German Fluency in English (spoken and written) One to two years experience in a customer facing environment Previous Experience as a Customer Care Representative is a plus Computer Knowledge |
| Diplomas | Minimum high school |
| Language(s) spoken | Spanish - Fluent |
| Contract types |
Permanent contract |
| Working time |
Full time |
| Start date | May 15th, 2012 |
| Company details | |
| Company name | Talent Job - Recruiting Solutions |
| Please contact | Halil AKDENIZ |
| Phone number | 00306946475148 |
| Valid until | July 1st, 2012 |
| Posted by | TalentJob |
| Online since | May 8th, 2012 Report this offer |
| Posted by a business | |
CONTACT
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