IT Representatives

Job description:

To lead the technical support team in order to maximize client satisfaction

To motivate and coach agents in order to meet and exceed the client
KPIs and SLAs.

To develop goals and monitor the agents' performance

To build and develop a support team delivering customer services to

ensure resolution of enquires, complains and request for services at

the earliest posible opportunities.

To ensure all agents provide a high level of customer service to

clients at all times.

To promote team work, and guide agents to work effectively as part of

a team, developing supportive relationships with colleagues.